With Teamwork Desk, you can give your team full visibility over all interactions — so nothing gets lost in personal emails and you can support your clients more efficiently at scale.
As an agency, collaboration with your clients is fundamental to your success (and their happiness). But if you’re still trying to use email to keep track of everything, you’re going to run into issues.
Email wasn’t designed for collaboration: client requests and responses are locked away in private inboxes giving the team zero visibility over communication between other members of the team and clients.
Take back control of your emails and give your team exactly what they need to effectively manage client-agency communication. Teamwork Desk is a central hub for agency inboxes — like projects@, support@, accounts@, info@, and sales@.
Inboxes are accessible to all members of the team so nobody works in a silo and your team has full visibility, for better collaboration.
Turn emails into tickets to track, manage, and prioritize client conversations from one central hub so you can be confident that nothing goes unanswered. Email threads are all in one place, so anyone who needs to can jump in or out and see where things stand with a client.
Make your team more responsive by assigning a ticket to the right person to avoid any duplicate work or confusion — so everyone on the team knows exactly what they need to respond to.
Set up a Smart Inbox to group tickets that are most relevant to you. You can create a Smart Inbox based on criteria like “tickets assigned to me”, “tickets I’m following” or “high-priority tickets”, so you can get to what’s important, quicker.
Auto-organize, prioritize, categorize, assign and manage tickets using triggers to automate repetitive work or using canned responses to answer frequently asked questions — saving you time and freeing you up to support your clients.
Communicate internally and ask questions in context by writing a note on the ticket. Avoid forwarding emails, creating unwieldy and confusing threads, and unnecessary CCing to loop in other teammates, and keep all relevant conversations in one easy-to-find place.
Combine Teamwork and Teamwork Desk for an integrated work management and client communication solution that streamlines your workflow. Use them together to build intuitive processes and promote cross-team collaboration, helping your team to be more productive and deliver a better customer experience from beginning to end.
Join teams all over the world increasing their productivity with Teamwork.com
“Clients are happier because we know that when we mark an issue as resolved, their queries have been satisfactorily resolved. And the team internally are also happy because they can move onto the next client query knowing that the previous one is complete and that the client is happy. We wouldn't be able to do this if we didn't have Teamwork Desk.” - Mark Hegarty, Managing Director and Founder, Irish Formations
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Learn how your team can find success with Teamwork.com
Easily manage and execute on product requirements from concept to completion with Teamwork.com.
Flexible work management software that gives your agency everything they need to deliver exceptional projects and delight your clients.
Empower your team to build exceptional customer relationships and deliver first class support with Teamwork Desk.
Deliver the high performance outcomes that matter to your clients with Teamwork.com.
Start working together beautifully. See how Teamwork.com can help your team with our 30-day free trial.
