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What is the average value of the planned/project work you do for clients?
How many of these client projects do you start or complete in a given month?
What is your guess for how much the average client project goes over-budget?
What is the average monthly value of the recurring work you do for clients?
How many of these client Retainers do you have at any one time?
What is your guess for how much the average client retainer goes over-budget?
How much time is lost spent jumping between/updating different systems?
How much time does each person spend in WIP/Status Update meetings?
How many team members do you have doing or managing client work?
What is your average / target hourly client billable rate?