3 Teamwork.com customers reveal business impact of the product, most valued features, and future growth plans

What do Apple’s launch of the very first iPhone and the Spice Girls reunion tour have in common? They both happened in 2007 – the same year Teamwork.com was born.

Fast-forward 17 years and the world has changed a lot. And so have we!

While folks got used to cultural shifts like the rise of social media and streaming platforms (RIP Blockbuster), we’ve been busy making Teamwork.com the go-to platform for client work.

We recently caught up with three long-term Teamwork.com customers to discover how the changes we’ve made over the years have added value to their businesses. 

Read on to find out what they had to say!

You've been with Teamwork.com a long time. What changes have you seen in the product?

Amber Kemmis, VP of Business Operations, Instrumental Group: 

“While the product has changed in so many ways, one thing I really appreciate about Teamwork.com is that it has stayed true to its core user experience – emphasizing projects, task lists, and task structure. Beyond that, improvements to the resource planning tools have ramped up our ability to plan the people and resources needed to support our clients.”

Jay Owen, Owner & CEO, Business Builders: 

“We’ve been using Teamwork.com for over a decade. The number of changes and improvements over that time are almost limitless. A few standouts are a complete redesign of the user experience, massive improvements to time tracking, improved reporting customizations, upgraded templating systems for projects and tasks, and much more!”

Nicole Pereira, Remote Culture Advisor, CULTURISH: 

“Teamwork.com has always been a powerhouse of data collection and structure.  In the last year, the system has had a massive facelift and small features have been developed to bridge major functions in the tool. This new connective tissue is bringing about new and creative ways to construct service teams that meet today’s expectations.”

What is your most valued feature in Teamwork.com and why?

Nicole: 

“For me, time-tracking tools are by far the most powerful element of Teamwork.com. When used alone it is helpful, but used in conjunction with other productivity tools it gives service workers efficiency superpowers!”

Jay: 

“As much as this may not seem to be a feature, the most valuable feature for us is uptime and reliability. We’ve experienced very little downtime or issues, which means we can keep working without fear of not being able to access the platform. Teamwork.com is truly a partner in our agency.”

Amber: 

“Time tracking. In an agency world, how and where we spend our time is so important. To a sales person, open or closed pipeline are critical measures of success. For us, time data is that measure, so the easier it is to track and measure time, the more we can improve how we operate.”

What impact has Teamwork.com had on your company?

Jay: 

“Teamwork.com has helped us improve our workflow and process optimization in a way that allows us to be more profitable, accomplish more with less time, and deliver at a higher quality level. As an agency owner, you can’t ask for more than that.”

Nicole: 

“I've owned several service-based businesses over the years, and each has been launched and optimized to operate specifically in Teamwork.com. This is because I can directly attribute my ability to hit over 50% margins to Teamwork.com, and its unique combo of features built to enable service teams to deliver well.”

Amber: 

“I’ve got to see the impact of Teamwork.com at two separate companies. While the core of the product has stayed the same, the experience for those using it everyday have benefitted from improvements to the software. For us, the biggest impact has been the ability to get work done consistently for clients. Time is one measure, but it’s also about being able to hold ourselves accountable and measure what we get done in that time. This is immensely impactful.”

Is there something that you’re using in Teamwork.com that surprised you?

Amber: 

“The utility of time estimates to workload planning has been my ‘Aha’ moment of the last few years. At my previous organization, we didn’t lean heavily into time estimates or use planning tools to build team capacity into our calendars. Having used this in Teamwork.com, it’s so much clearer when we need to make adjustments before the week even starts. Not only does it help us plan, it’s also a great hygiene tool to ensure dates and tasks are all accurate going into a sprint.”

Jay: 

“The ability to create custom dashboards has been a real game changer from a leadership perspective. It allows me to put together specific information I need to see at a glance without all the things I don’t need to see. The ability to customize based on roles and needs is a huge value for us as we continue to grow. For example, in a season of business where task load in specific areas was very important, we were able to build out custom dashboards that allowed us to view task loads by specific areas, instead of having to look at specific projects. We were also able to easily create custom dashboards by department to get a glance of how healthy the team was and how projects were doing. This gave us better line-of-sight to availability and what we could sell into.”

Nicole: 

“While I have been using Teamwork.com for over a decade, the most recent surprise I learned about was uploading tasks from a spreadsheet. Being able to plan first in a spreadsheet, manipulate items in bulk, and then import that plan is a HUGE timesaver.” 

How do you plan to use Teamwork.com as your company grows?

Nicole: 

“Teamwork.com can enable a small team to produce more with less. Sometimes I look to grow headcount and sometimes I look to grow margin. No matter my goal, Teamwork.com has the infrastructure I need to get there. Currently, my goal is to streamline work delivery to optimize margins and Teamwork.com is a critical system to enable my success with this goal.”

Amber: 

“While we haven’t historically interfaced with clients in Teamwork.com, the collaborative nature of our work and our exploration of tools like Proofs, have us leaning into it more for client interaction. As our client relationships evolve and grow, so too does the need to re-evaluate how we interact with clients using Teamwork.com.”

Jay: 

“We’ll take greater advantage of custom reports and dashboards to ensure the company is operating at a high level and clients are being well cared for.”

How would you feel if you were no longer able to use Teamwork.com? What impact would this have?

Jay: 

“No longer being able to use Teamwork.com would be a massive blow to our agency. Finding and using a new project management system would be a real pain and the long term reliability of Teamwork.com has been amazing.”

Nicole: 

“Other than the emotional torture of taking me away from my favorite tool, not having Teamwork.com around would certainly cause operational bloat. While many other like-kind tools tout that they can deliver on the same promises Teamwork.com can, they generally need much more administration to get there. I have yet to come across a system that can effortlessly pair project management with financial reporting like Teamwork.com.”

Amber: 

“I’d immediately plan for six months of reduced effectiveness and efficiency. Transitioning into a new system – especially one that is so impactful on getting work done – is going to require some ‘task switching’ (pun intended) costs.”

Don’t take their word for it. Work like a dream in Teamwork.com today!

From user experience enhancements, to reporting and process optimizations, Teamwork.com has come a long way since we started out in 2007. While we’ve always been integral partners to our customers, recent shifts in our product strategy and development have enabled us to add all the functionality client service teams need to run their operations successfully.

Want to make this dream come true for your agency? Check out why Teamwork.com is the ultimate all-in-one platform for client work today.