The Surprising Way to Combat Client Churn w/ Jonathan Ewing
What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern?
Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from day one.
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What's causing your agency's pitches to fall on deaf ears?
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Learn how to increase your PMs impact on your agency's profitability.
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Learn how this agency increased lead conversion by 300% by making a tough decision.
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Ever have clients leave when you're doing great work? Learn the hidden reason why clients really become unhappy.
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The AI opportunity most agencies are overlooking.
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The leadership habit that can create a toxic work environment for your team.
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Hear the best (& worst) stories of clients being "client-ey" and 3 ways you can deal with similar situations.
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Create a lead-generating machine that DOESN'T need a big budget.
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Forget EVERYTHING else & focus on these 5 critical tasks as an agency owner.
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Avoid the biggest mistakes and follow 5 simple steps to guide your team though major change