Creating a High-Support, High-Challenge Culture w/ Kyle Duford
What happens when you’re faced with an upset client…and it’s actually your team’s fault?
Kyle Duford, President and Executive Creative Director at The Brand Leader, and author of Twice Found, joins the podcast to talk about leading with grace and learning through failure. He also discusses balance in all things — how to balance challenges, healthy vs. unhealthy failure, and transparency in the face of furious clients.
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What's causing your agency's pitches to fall on deaf ears?
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Learn how to increase your PMs impact on your agency's profitability.
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Learn how this agency increased lead conversion by 300% by making a tough decision.
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Ever have clients leave when you're doing great work? Learn the hidden reason why clients really become unhappy.
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The AI opportunity most agencies are overlooking.
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The leadership habit that can create a toxic work environment for your team.
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Hear the best (& worst) stories of clients being "client-ey" and 3 ways you can deal with similar situations.
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Create a lead-generating machine that DOESN'T need a big budget.
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Forget EVERYTHING else & focus on these 5 critical tasks as an agency owner.
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Avoid the biggest mistakes and follow 5 simple steps to guide your team though major change